Refund Policy

You can request a full refund within 14 days of a payment if none of the credits from that payment have been used. Credits are spent whenever you create with AI (images, videos, edits, captions, assistant messages), because each creation costs us immediately at our AI providers.

• Plans (Start, Business, Pro, Agency): the first payment and every renewal, within 14 days, if no credits from that payment have been spent.
• Extra credit packs: within 14 days, if no credits from the pack have been spent.
• Sales Agent: within 14 days, if the agent has not yet replied to any of your customers.

• When credits from the payment have been used, even partially.
• More than 14 days after the payment.
• For the rest of the month after you cancel a subscription.
• Free credits (at sign-up or from referrals) have no cash value.

You can cancel your subscription at any time on the Billing page or from Paddle's receipt email. Service and credits continue until the end of the paid period, and there is no further renewal.

• Email support@adverna.app from your account email with the payment date or invoice number. We reply within 3 business days.
• Or request it directly from Paddle (paddle.net), the merchant of record for Adverna payments.
• Paddle returns the money to the original payment method, usually within a few business days depending on your bank. Credits from that payment are removed from your account.

This policy does not limit any rights you have under the law of your country. See also our Terms of Service.